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FLCAJ’s Women Making a Difference
Published November 2024
Editor’s Note: Welcome to FLCAJ’s ninth annual “Women Making a Difference” feature. The women represented in these pages have made an impact on the community association industry in Florida, and they have each made a difference in their respective fields. They are deserving of our congratulations and recognition.
Cindi Bass-Bell
Business Development Director
Florida Southern Roofing
6653 19th Street East
Sarasota, FL 34243
941-954-8811
cindibass@floridasouthern.com
www.FloridaRoofing.com
Cindi began her community association career with Florida Southern Roofing in 1999. From 2008 to 2013, Cindi joined the CAIWFL chapter’s team as their membership director. In 2015 she then returned to Florida Southern Roofing as their business development director.
Cindi currently serves on the board of directors of CAI West Florida chapter while serving as liaison to the business partner committee and serving on the ambassador and registration committees. She is a member of CAI Suncoast chapter and a member of CAI South Gulf Coast chapter.
She strongly believes that educating community associations will make their association a better place to live. Cindi is a member of the Johns Hopkins All Children’s Foundation Guild and spearheads the Florida Southern Roofing Roofs for Heroes projects.
Betsy Barbieux, CAM, CFCAM, CMCA
Owner
Florida CAM Schools LLC
2501 West Main Street #110
Leesburg, FL 34748
352-326-8365
betsy@floridacamschools.com
www.floridacamschools.com
Betsy Barbieux has been a leading expert in condominium, cooperative, and HOA management since 1998. She has trained and consulted countless managers, staff, and board members, contributing significantly to the industry.
Betsy is a renowned columnist for the Journal and served on the Regulatory Council for Community Association Managers, appointed by Governor Rick Scott in 2013. Her expertise is also sought as an expert witness.
To share her knowledge with a wider audience, Betsy hosts CAM Matters, a monthly YouTube show and podcast. This platform provides valuable insights into industry trends and features interviews with other experts.
Betsy is uniquely qualified as a certified advanced behavior specialist, image consultant, speaker, and author. Her combination of skills sets her apart as a leading authority in Florida community association management.
Jane F. Bolin, Esq.
Partner
PeytonBolin, PL
Offices in Fort Lauderdale, West Palm Beach, Orlando, and Tampa
877-739-8662
jane@peytonbolin.com
peytonbolin.com
Jane is a partner and the visionary behind the PeytonBolin law firm. Prior to her legal career, Jane was a community association manager and founded a management company. This unique perspective is why PeytonBolin always supports clients in mastering the business of their association. In today’s volatile world Jane focuses on conflict resolution and shifting the context from powerplays to servant leadership so that everyone can win. As the former mayor of Oakland Park, FL, Jane knows firsthand how to lead and continues to share her knowledge in the community association world.
Kathy Melikian Bramhall, CMCA, AMS
Executive Vice President of Sales & Retention
Condominium Associates (CA)
Locations in St. Pete/Clearwater, Tampa, Lutz, Sarasota, and Ft. Myers/Naples
866-259-3983
kbramhall@condominiumassociates.com
www.condominiumassociates.com
I am originally from Indiana and started working in the association management industry over 30 years ago. In 2002 I moved to Florida and began working for CA. My background is in management, budgeting, contract negotiations, teaching, sales, and client retention. In my current position overseeing sales and transitions, I draft and negotiate all the management agreements for our company. I love to teach and mentor internal staff and external clients, which includes hosting several webinars throughout the year covering everything from board certifications and legislative updates to insurance and reserves. In this current climate I find myself rethinking how we do business, focusing on cutting-edge technology to better serve our clients and save them money. I am customer-service driven, offering boutique services which I tailor to fit each client; this is what sets us apart from our competitors. I am an animal advocate and art enthusiast and enjoy public speaking.
Suzel Broe
Chief Financial Officer—Financial Services
KW PROPERTY MANAGEMENT & CONSULTING
8200 NW 33 St., Suite 300
Miami, FL 33122
305-476-9188
sbroe@kwpmc.com
www.kwpmc.com
Suzel Broe is chief financial officer—financial services at KW PROPERTY MANAGEMENT & CONSULTING, one of Florida’s largest residential property management companies, with over 2,650 employees and 100,000 units under management. A certified public accountant, Broe leverages 20-plus years of accounting experience for the benefit of KWPMC’s community association clients.
Broe’s passion for tackling complex problems is the driving force behind her distinguished career. This passion gave her an understanding of how accounting, data, systems, and IT work together to run a business. She’s also become closer to the operational side through her extensive accounting and data background. Broe’s ability to navigate intricate business operations and data-driven insights allow her to consistently deliver excellence, making her an essential part of KWPMC’s success.
Mary Chu
Senior Marketing Campaigns Specialist
Yardi Systems
San Marcos, CA
Mary.Chu@yardi.com
www.yardibreeze.com
I call myself a tech evangelist. I love showcasing the impact technology has on small- and medium-sized real estate businesses and the communities they operate in. The most satisfying part of my job has been connecting hundreds of small real estate businesses with our affordable, game-changing technology. Right now, I’m excited that we’re establishing a new customer feedback program that will enable us to deliver impactful tech even faster.
If this sounds like a lot, it is! It’s a skill to chill. I work hard but take time to step away, re-center, and enjoy what I do.
Lisa Elkan, EBP®
Vice President, South Florida Region
Alliance Association Bank
561-212-2091 or 888-734-4567
lelkan@allianceassociationbank.com
allianceassociationbank.com
After graduating from Iowa State University with a B.B.A. in finance degree, Lisa Elkan moved to South Florida. She joined Alliance Association Bank (AAB) in 2013, and her philosophy is to be an advocate for her clients. “Work hard and be kind, and amazing things will happen”—This quote from comedian Conan O’Brien resonates with Lisa as she looks back on her 11 years working for AAB. She follows through with what she promises in order to meet each client’s expectations. Her position at AAB allows Lisa to establish strong relationships with her clients by listening to them and proposing options that best fit their association banking needs.
Suly Encalada
Director of Business Development
SOCOTEC
110 East Broward Boulevard, Suite 950
Fort Lauderdale, FL 33301
305-903-8447
suly.encalada@socotec.us
www.Socotec.Us
Suly, the director of business development at SOCOTEC, is a standout leader in Florida’s property management industry. Known for her networking prowess and event-planning expertise, she plays a pivotal role at SOCOTEC, a leading engineering firm offering comprehensive services across the project life cycle.
With a background as a property manager, Suly brings invaluable insight into the complexities of large construction projects. She is dedicated to providing transparent, cost-effective solutions that ease the workload for boards and property managers. Her integrity, hands-on experience, and vast network make her a respected and trusted figure in South Florida’s property management community.
Diana Evans, LCAM
Vice President, Century Village Division
Seacrest Services
West Palm Beach, FL 33409
561-697-4990
devans@seacrestservices.com
Diana is originally from Indiana and began working for Seacrest Services in 1992, overseeing both Century Village Divisions in West Palm Beach and Deerfield Beach, FL. With over 32 years’ experience in community association management, Diana runs two of the largest fifty-five and over communities in South Florida. When combined, these two communities have over 437 associations and 11,168 units.
As vice president of the CV operations, Diana continues her efforts in team building, including coaching and developing her team to provide consistent high-quality service. She facilitates training on the job site as well as offers continuing education for each department.
Diana’s best advice is, “Be the example you want others to follow.”
Before joining Seacrest, Diana served in the United States Army and was an instructor for Vincennes University’s Adult Basic Education Program.
Dania S. Fernandez
Miami Real Estate Attorney
Dania S. Fernandez & Associates P.A.
Offices in Miami & Coral Gables
305-254-4492
dania@dsfpa.com
www.daniafernandez.com
Dania S. Fernandez leads Dania S. Fernandez & Associates PA, located in Miami-Dade County. Bringing 24 years of legal experience, Dania is fervent about educating her clients to enhance their proficiency as board directors, ensuring they make informed, community-centric decisions. A former special education teacher, she’s adept at delivering bilingual seminars in Spanish and English, emphasizing transparent and comprehensive communication to bridge linguistic divides. Dania is married with three children and ardently seeks to contribute positively to those around her, holding a steadfast belief that her journey has led her to her true purpose, making impactful differences in her field. You can reach her at 305-254-4492 or dania@dsfpa.com.
Kerry Geib
Customer Onboarding Manager
Envera Systems
Sarasota, Florida
855-380-1274
EnveraSystems.com
Kerry Geib leads the team responsible for interacting and teaching customers about the new security systems provided by Envera at communities. “We bring Envera’s systems to life; we give the heartbeat through education, training, and demonstrating the ease of use,” Geib says. Security software and technology are the services she is supporting. In all interactions, Geib always applies her favorite advice: feedback is a gift, always accept the gift. Outside of her career, she celebrates her 32- (and counting) year marriage to her husband, spends time with their two children and families, and always makes sure there’s time for baking to relax and share with others.
Diana Goetz, LCAM
Executive Vice President of Property Management
Condominium Associates (CA)
Locations in St. Pete/Clearwater, Tampa, Lutz, Sarasota, and Ft. Myers/Naples
866-259-3983
www.condominiumassociates.com
As an executive vice president with a wealth of experience and knowledge, Diana is a true professional in the field of association management. Originally hailing from California, Diana began her professional journey as the spouse of an Army officer. After raising two amazing sons and spending 20 years in the military, she embarked on a successful career in real estate before finding her calling in association management. Her teaching skills and ability to lead by example have made her an invaluable member of the team. Beyond her professional accomplishments, Diana enjoys spending time with her family, including her five grandchildren.
Alejandra Gonzales
Associate Attorney
Ansbacher Law
8818 Goodbys Executive Drive
Jacksonville, FL 32217
904-737-4600 ext. 125
Alejandra.Gonzales@ansbacher.net
www.ansbacher.net
Alejandra Gonzales is an associate attorney with Ansbacher Law. She assists condominium and homeowner associations with general matters, including covenant enforcement and restrictions, legal opinions, and advice.
Alejandra earned her law degree from the University of Miami School of Law. Prior to law school, Ms. Gonzales was awarded her bachelor of arts, cum laude, in political science and Spanish from the University of Florida.
Debbie Goss
Software Support Specialist/Trainer
TEKWave Solutions LLC
Alpharetta, GA
info@tekwavesolutions.com
www.tekwavesolutions.com
Debbie has spent over three years helping clients with software support and training. With 19 years in travel agency accounting and 18 years in finance and property management, her organizational skills and passion for teaching shine in every project. Debbie finds satisfaction in empowering others and working with technology. Outside work, she enjoys her animals, the outdoors, and supporting her favorite hockey team. One of her proudest accomplishments is buying her 40-acre dream property, complete with a spacious barn and a tranquil creek that winds through the landscape, totally debt-free! What is her next big project? Retirement! Debbie is known for her dependability, honesty, and unwavering, positive attitude.
Martha Guerra-Kattou
Executive Vice President, Director of Sales & Marketing
U.S. Century Bank
Corporate Headquarters, Doral, Florida
305-715-5200
www.uscenturybank.com
Martha Guerra-Kattou is EVP, sales and marketing director for U.S. Century Bank, one of South Florida’s largest, fastest-growing community banks. With 35 years of banking experience spanning operations, personal and business banking, and marketing, she is as passionate today about helping customers and colleagues reach their full potential as on day one.
Martha attributes many of her accomplishments—personal and professional—to having strong mentors that challenge her to continue growing and stay focused on balancing work and family. She takes every opportunity to share this advice and her knowledge by mentoring younger bankers. She is also proud to serve on the board of directors of the SebastianStrong Foundation, dedicated to fighting pediatric cancer.
Diane Hanke
Human Resources Director
Campbell Property Management
1215 East Hillsboro Boulevard
Deerfield Beach, FL 33441
954-427-8770
dhanke@campbellproperty.com
www.campbellpropertymanagement.com
Diane has been the human resources director at Campbell Property Management since 2013. During her 11-year tenure, she has seen the company’s extensive growth from 400 employees to over 1,000 employees today. Diane prides herself on matching property managers with right-fit communities to create a rewarding work environment.
A graduate of Florida Atlantic University, her career started in retail as an HR manager. Diane would later become the VP of human resources at Hollywood Federal Savings and Loan before taking time off to raise her two sons. In 2013 she jumped back into action at Campbell taking a hands-on approach to recruiting, vetting, and selecting the right property managers and employees for the 450-plus community associations Campbell manages.
In her free time Diane enjoys golfing, fishing, and spending time with her family.
Dana Harden, LCAM, PCAM
Regional General Manager/District Manager
Vesta District Services
250 International Parkway #208
Lake Mary, FL 32746
321-263-0132
www.VestaDistrictServices.com
Dana is a mother of four and a USAR (Army Reserve) veteran who has been with Vesta for five years. Her diverse portfolio includes serving as RGM for Vesta Amenities and district manager for Vesta District Services serving community development districts (CDD’s).
She earned her PCAM designation in 2023 and was awarded the NEFL CAM of the Year. In addition to continuing to manage a small HOA/COA portfolio, she assisted Vesta in becoming a course provider for the DBPR to help CAMs earn CEUs. Her motto is, “A good leader looks for potential in others and helps them develop that potential. It’s all about encouragement.”
Kerstin Henze, Esq.
Firm Member
Kaye Bender Rembaum
1211 N. Westshore Boulevard, Suite 409
Tampa, FL 33607
800-974-0680
KHenze@KBRLegal.com
www.KBRLegal.com
Kerstin Henze is a firm member and managing attorney of Kaye Bender Rembuam’s Tampa, Florida, office. As general counsel to community associations, Ms. Henze assists board members with their day-to-day operations, including, without limitation, budgets/reserves, corporate governance, drafting and amending governing documents, revising and negotiating contracts (including complex, multi-million-dollar construction contracts), enforcement of association covenants, management issues, and other association-related matters. Ms. Henze is a frequent lecturer on community association law and leads seminars on an array of topics of interest to boards and CAMs.
Star Herbig, CRM, CIC, CRCMP, CASP, BSF
President
Florida Community Association Insurance
813 E. A1A
New Smyrna Beach, FL 32169
407-920-1116
star@callFCA.com
www.callfca.com
Star’s entire professional career has been dedicated to the insurance field. With a bachelor of science degree in business finance and a lifetime in the insurance arena, Star is recognized as a highly ethical professional with unmatched experience and skill at customizing insurance plans for inland and coastal associations. Her concentration on insuring associations has made her an expert in the complexities of insuring condominium and homeowner associations. She has earned the prestigious Certified Risk Manager (CRM) and (CIC) Certified Insurance Councilor designations, which few obtain. In addition, she has earned the professional certification of Community Association Service Provider (CASP) and is a state-certified community association manager (CAM) continuing education trainer. Star loves educating boards, property managers, and residents and helping them understand their insurance needs and solve the “Who Covers What” puzzle.
Julie A. Jaram, MBA
Partner since 2006
Devin & Associates Inc.
Certified Public Accounting Firm
St. Petersburg, FL
727-290-2578
jjaram@devinandco.com
www.devinandco.com
I have worked with community associations in some capacity for over 20 years. I truly enjoy building relationships with my clients and navigating the industry challenges, which is what has kept me coming back year after year. There have been many changes the past two decades as technology, laws, and knowledge have evolved. In an effort to give back, I’ve served on the board of directors for various chapters of CAI (Community Associations Institute) throughout my career. In my personal time I enjoy traveling internationally and domestically to explore new places and take in new experiences. I have an adventuresome side, which often comes as a surprise to others!
Pratiksha (Pattie) Jay
Office Manager
J.R. Frazer Inc.
125 S. State Road 7, Suite 104-197
Wellington, FL 33414
561-488-3012
pattie@jrfrazer.com
www.jrfrazer.com
Pratiksha (Pattie) Jay is the office manager for J.R. Frazer Inc., a company specializing in SIRS and reserve studies proposals for HOAs and condominiums. She dedicates 50–60 hours a week to her role, aiming to expand the business, streamline operations, and implement automation for greater efficiency. After immigrating from India in 1992 with only basic English skills, including “hello” and “thank you,” Pratiksha has since mastered the language and built a diverse career. Her experience includes working for Disney, processing mortgage loan files, succeeding as a real estate professional, and managing two laundromat businesses. Pratiksha is an inspiration to her company and her family.
Aixanne Jimenez
District Manager
Kent Services
786-239-1101
ajimenez@kentservices.com
www.kentservices.com
Aixanne Jimenez began her career in property management around 2007 before joining the Kent Services team in 2014. With a strong commitment to her team and organization, she strives to deliver exceptional service to her clients. Aixanne attributes her motivation to her father, who has been her greatest influence and role model. Outside of work she enjoys spending quality time with family and friends as well as engaging in outdoor activities. Her dedication and passion for her profession, combined with her appreciation for customer service and community, make her a valued asset in her field.
Linda Johnson
Owner
LJ Services Group
12000 Biscayne Blvd #406
Miami, FL 33181
305-864-2790
ljohnson@ljservicesgroup.com
www.ljservicesgroup.com
Linda started the company over 20 years ago as an advocate for the community association management industry. With 20 years of management experience, she improves properties and streamlines operations for efficiency. Linda is hardworking and resourceful, with a friendly and professional demeanor. She is a skilled community manager with a deep understanding of residents’ preferences and business operations requirements and has a successful history of meeting occupancy and payment goals while improving community satisfaction.
Linda is knowledgeable about payment collections, maintenance, and documentation. Linda is a hands-on community manager known for excellent public relations and marketing coordination; she is a highly trained professional with a passion for working with and for people. She also holds an MBA and has experience with project management, including a project that exceeded two million dollars. Linda was awarded the 2021 Property Manager of the Year by CAI-SEFL and is honored to serve as chapter president in 2023.
Manjola “Lola” Kavaric
Executive Vice President of Finance
Condominium Associates (CA) & Precedent Hospitality (PH)
Locations in St. Pete/Clearwater, Tampa, Lutz, Sarasota, and Ft. Myers/Naples
866-259-3983
condominiumassociates.com
Lola is a financial management professional with 33 years of experience and is an integral part of CA and PH, responsible for overseeing all financial aspects company-wide. Lola’s areas of expertise include financial analysis, profit improvement, project management, auditing, training, acquisitions, and strategic planning. Lola holds a double bachelor’s degree in finance and BA and double master’s degrees and is also a certified fraud examiner (CFE). She has been elected to the board of directors of the Tampa Bay Chapter of ACFE (Association Certified Fraud Examiners), serving a three-year term. She has been certified from FL State department teaching CAMs and board members about preventing fraud in condominium/HOA and budget preparation. Her diverse background includes industries ranging from banking to non-profit to insurance and real estate/HOA management fields.
Marcy Kravit
Director of Community Association Relations
Hotwire Communications
FCAP Education Program Director
Marcy.kravit@hotwiremail.com
Marcy Kravit has dedicated nearly 25 years to South Florida’s community association industry, earning every higher education credential available through the Community Associations Institute (CAI). Marcy is recognized by the Florida Community Association Professionals (FCAP) as a certified Florida community association manager (CFCAM) and has become a certified scrum master. Since 2004 Marcy has been a contributing writer for the Florida Community Association Journal, where she authored the series “The CAM Employment Process.” She currently serves as the education program director for FCAP and is an adjunct professor at Palm Beach State College, where she teaches the CAM course.
Marcy’s passion, drive, and dedication have been recognized with multiple accolades, including the 2014 National On-Site Manager of the Year, and she was honored as the 2021–2022 Mentor of the Year by Women Empowering Women. She is also the author of Common Sense Community Management: A Guide from a Florida Condo/HOA Manager, Board Member, and Business Partner, which is available on Amazon.
Lindsey Thurswell Lehr
Shareholder
Siegfried Rivera
Offices in Miami-Dade, Broward, and Palm Beach Counties
800-737-1390
www.SiegfriedRivera.com
www.SiegfriedRivera.com/blog
Lindsey Thurswell Lehr is a shareholder with the South Florida law firm of Siegfried Rivera who focuses on community association and construction law from the firm’s Coral Gables and Palm Beach offices.
Lehr is one of the firm’s regular contributors for its “Real Estate Counselor” column, which appears every two weeks in the Miami Herald, as well as for its Newsroom blog. The blog serves as one of the state’s leading resources on association matters, thanks in part to her insights and contributions. She has also played an integral role in developing and shaping the firm’s community association practice into one of the largest in Florida. In addition, Ms. Lehr secured one of the largest construction defect jury verdicts ($40.6M) in Florida.
Lehr received her bachelor’s degree in economics from the University of Michigan in 2007 and her juris doctorate from the University of Miami School of Law in 2010.
Gina Lissia
Systems Engineer
Hands Free Security
6063 Janes Lane
Naples, FL 34109
239-351-2871
info@handsfreellc.com
www.handsfreellc.com
Gina Lissia is a highly skilled systems engineer at Hands Free Security LLC, where she leverages her extensive background in both sales and marketing to enhance her technical expertise. Over the past three years, she has focused on collaborating closely with community association managers (CAMs), helping them identify and implement innovative access control and surveillance solutions. Gina’s passion for integrating cutting-edge technology with security has driven her to create safer, more efficient communities. Her dedication to delivering customized, high-quality solutions tailored to the specific needs of each client makes her a trusted and valued partner in the industry.
Maria Lizarraburu
Executive Assistant
The ERRO Group
786-767-2111
marliz@theerrogroup.com
www.theerrogroup.com
As an executive assistant at The ERRO Group, I enjoy contributing to the financial management of various communities. With over 15 years in customer service, I appreciate the opportunity to support both residents and my colleagues in ensuring smooth operations. My role involves assisting with the preparation of financial reports and supporting new community onboarding, ensuring a seamless transition for our new clients. The diversity of tasks and the collaborative atmosphere make each day rewarding. It’s gratifying to know that my efforts contribute to the financial health and overall well-being of the communities we serve.
Reini Marsh
Chapter Executive Director
Community Associations Institute, Central Florida Chapter
PO Box 941125
Maitland, FL 32794
exdir@caicf.org
www.caicf.org
407-913-3777
Reini began her career in the community association industry in 2015 after relocating back to her home in Orlando. She was selected to be the first full-time employee of the chapter due to her extensive experience in hosting group events of all types. What she loves the most about her position is “my members, of course! Many have become great friends. They support me, and I support them. Many times I pray for them when they are going through a tough life event.” Under her leadership the chapter has grown significantly and has been able to add new events so that the members have plenty of opportunities to network and grow their businesses. The chapter supports several charities through various programs backed by the chapter and their members, including the House of Hope Orlando, saving families and their kids.
Jackie Guerry Maybeck
Vice President of Sales & Marketing
Comcast Florida
1100 Northpoint Parkway
West Palm Beach, FL 33407
florida.comcast.com/
Jackie Guerry Maybeck serves Comcast Florida as vice president of sales & marketing. Maybeck’s team leads growth, go-to-market sales, and marketing strategies throughout the region, focusing on network expansions that will bring fast, reliable internet to new and underserved areas of Florida and parts of Alabama and Georgia. Maybeck oversees the Florida region’s direct sales department, marketing event team, Xfinity retail stores, and the Xfinity Communities account representatives that serve and support customers living in our Florida communities. Jackie has been with Comcast since 2013, serving in sales and marketing leadership positions in regions across the country.
Erica Maynor
Vice President of Client Services
HomeRiver Group
Tampa, FL
813-600-5090
www.homeriver.com
Erica Maynor is the vice president of client services at HomeRiver Group in Tampa, FL, bringing a wealth of experience in human resources and office management. Known for her expertise in client relations, talent acquisition, and forecasting organizational needs, Erica excels at hiring top-tier professionals and anticipating the future demands of the industry. Her ability to create innovative solutions ensures consistently outstanding service for clients. Combining people-oriented service with heart-centered leadership, Erica’s approach sets her apart as a standout leader.
A strong believer in promoting growth within her staff, Erica encourages and mentors those working under her to advance into roles in accounting and to become licensed community association managers.
Outside of her professional achievements, Erica has been married for 22 years, is the proud mother of one daughter, and is an avid hunter.
Wendy Murray, CAM, CMCA
Executive Vice President of Business Development—Southwest Region
Precedent Hospitality and Property Management
Locations in Ft. Myers/Naples, St. Pete/Clearwater, Tampa, Lutz, and Sarasota
239-989-7600
wmurray@precedentmgt.com
www.precedentmgt.com
Wendy Murray has been in the HOA industry since 1997 and has served as president of her HOA board of directors for more than a decade. Before coming to Precedent Hospitality and Condominium Associates, where she has been for five years, she served as an executive for two national management companies. Wendy is a FL-licensed community association manager and holds the Certified Manager of Community Associations, CMCA, designation. She has overseen community management firms throughout the southeastern region of the US. Currently she is executive vice president of Precedent Hospitality and Property Management and leads business development, education, sales, and retention.
Darlene Oliver
National Customer Service Manager
HQ in Brunswick, ME, with local thermographers supporting all of Florida
o. 800-221-0163 and m. 720-938-5616
doliver@monroeinfrared.com
www.monroeinfrared.com
Darlene Oliver: Leading the Way in Infrared Inspection
Darlene Oliver has become a key figure in the infrared inspection and property management industries through her tenure at Monroe Infrared. Her commitment to business growth and client satisfaction has expanded Monroe Infrared’s Florida presence, building lasting client relationships and delivering exceptional service.
With a focus on safety and compliance, Darlene ensures clients benefit from cost-effective, long-term solutions. Her ability to bridge advanced technology with customer needs continues to make her a standout professional in the industry.
Joanna Ribner
President/Owner
Southern Chute
Fort Lauderdale, FL
joanna@southernchute.com
954-475-9191 ext. 103
www.southernchute.com
My career started in catering with hotels and country clubs. When the weekends and late nights wore me down, I jumped at the chance to try something new! At Southern Chute, I love dealing with our employees, getting to know their families and their lives. Outside of work I volunteer with Dachshund Rescue South Florida, planning fundraisers and helping to save more than 200 dogs annually. One of the people who influenced me most in my working life was a general manager (GM) at Embassy Suites. He taught me how to say, “no,” so that the customer felt like they had won the negotiation!
Ana Sanchez Rivero
President and Business Development Coordinator
Allied Property Group
12350 SW 132 Court, Suite 114
Miami, FL 33186
305-232-1579
arivero@alliedpropertygroup.net
www.alliedpropertygroup.net
Ana Sanchez Rivero has been managing communities for more than 30 years. Her experience and knowledge in this field make her one of the most well-informed individuals in property management. She hosts the podcast Community Association Matters, dedicated to educating association board members with the latest information in property management.
She is also a licensed real estate broker and has received the Certified Property Manager (CPM) designation from IREM (International Real Estate Management); less than 9,000 people hold this designation worldwide. As president of Allied Property Group, she currently supervises more than 100 employees and more than 130 associations throughout South Florida. Ana is a mom to two wonderful children and is an avid reader. She is constantly growing as an individual and professional.
Michelle Rowe
Partner
The Law Offices of Lobeck & Rowe
941-955-5622
lobeckhanson.flywheelsites.com
Michelle Rowe recently rose to named partner in The Law Offices of Lobeck & Rowe, after 17 years with the Sarasota firm, excelling in condominium and homeowners’ association law (as well as other fields). She is an honors program graduate of Stetson Law, where she studied while clerking for a firm and interning with federal Judge Elizabeth Kovachevich. Prior to law school, Michelle was a certified paralegal and marketing manager. She earned her BA as a top student and award-winner at Marist College, in programs for paralegals and (now benefitting her practice for condominium associations and HOA’s) integrative psychology. Admitted in state and federal courts, Michelle enjoys spending time with her husband, two children, and dogs.
Gina Serrano
Regional Vice President of Association Management—Southwest Florida
HomeRiver Group
941-487-1538
www.homeriver.com
Gina Serrano is the regional vice president of Southwest Florida with HomeRiver Group, bringing over a decade of experience as a licensed real estate broker and licensed community association manager (LCAM). Gina leads the Southwest Florida office, where she has been praised for her collaborative approach and ability to build strong relationships. She treats every board member and homeowner as family, fostering deep, lasting connections that contribute to her success. Her hands-on leadership style has earned her the respect of homeowners, boards, and clients alike as well as the admiration of her team, who operate as a strong, well-oiled machine while having fun!
Outside of work, she has been married for 10 years and is the proud mother of one son. She enjoys spending time golfing with her family and soaking up the Florida sunshine.
Traci Smith
SVP, Director of Treasury Sales and Strategic Partnerships
Cogent Bank
420 S. Orange Avenue, Suite 150
Orlando, FL 32801
tsmith@cogentbank.net
cogentbank.com/
Traci Smith has been integral to Cogent Bank’s team for more than six years and currently serves as senior vice president, director of treasury sales and strategic partnerships.
Traci plays a crucial role in Cogent Bank’s association banking division, providing integrated banking services tailored for property management companies. Her efforts offer top-notch services to homeowners and condominium associations, enhancing community satisfaction and operational efficiency.
Beyond Cogent Bank Traci invests her time and talent to help shape the female leaders of tomorrow through her work with ATHENA NextGen, a nonprofit Traci cofounded, promoting women’s business initiatives and leadership skills.
Katy Stafford
EVP of Strategic Initiatives & Chief of Staff
Blue Stream Fiber
South Florida
Kstafford@BlueStreamFiber.com
www.bluestreamfiber.com/bulk
With 30 years of telecommunications experience, Katy brings a wealth of knowledge to Blue Stream Fiber. Throughout her time with the company, Katy has led the product, consumer sales, and account management teams while working closely with executives to drive strategies for growth and operational efficiencies. What Katy loves most about her current role is collaborating with a passionate team focused on connecting customers to what matters most to them through innovative technology and services.
Shannon Stephan
Senior Director of Emerging Markets—Account and Revenue Management
Hotwire Communications
Shannon.stephan@hotwiremail.com
Providing national leadership throughout Hotwire Communications’ emerging markets is a key aspect of Shannon Stephan’s professional journey, where fostering strong client relationships and driving new business form the foundation of her approach. Her team’s commitment to excellence has led to significant renewal sales and market penetration, demonstrating a deep understanding of customer needs and expectations.
As senior director, Shannon has focused on mentoring, problem-solving, and managing strategic partnerships, overseeing operations across more than 200 properties. Throughout her career Shannon has refined her skills in account and revenue management, contributing to her continued growth and success in the telecommunications industry.
Tree Tietsort
President & Owner
LCM Engineering PLLC
5294 Summerlin Commons Way, Suite 1201
Fort Myers, FL 33907
239-590-0263
Tree@LCM.com
www.LCM.com
LCM has been providing consulting engineering services to Southwest Florida for many years. Projects range from multi-level, multi-building condominiums and commercial and residential structures to churches, schools, marinas, and hotels. LCM has grown stronger and increased our services to include milestone surveys and private provider services. LCM continues to dispense structural engineering services for new construction, inspections, drawings, specifications, condition surveys, master plans, evaluations, repair, and renovation services. LCM has extensive experience analyzing storm-damaged buildings and their components. LCM formulates safe, code-compliant repairs in a time-sensitive manner and takes pride in its personal client service, integrity, commitment to excellence, quality, and successful completion of every project. A huge “thank you” to the loyal clients that have supported LCM through the changes. As president, Tree runs a successful business with an excellent team. Tree and the staff are active in the surrounding communities and are members of several organizations, including the Above Board Chamber, Fort Myers Beach Chamber of Commerce, FGCU Concrete Expo, My Autism Connection, ICRI, and CAI, to name just a few.
Stacy Titleman, LCAM, CMCA®
Executive Vice President of RealManage’s GrandManors division
RealManage
855-947-2636
www.grandmanors.com
Stacy Titleman leads a national team that provides premier on-site management services for RealManage LLC. Since she took the helm less than five years ago, GrandManors has tripled revenue to $35M with over 400 employees, serving over 50 communities and 76,000 homes in seven states. With over 25 years of experience, Stacy excels in driving strategic growth, optimizing operations, and building customer loyalty. She is especially known for her expertise in empowering talent and team building and has a proven track record of fueling revenue growth and enhancing business performance. Her professional and results-driven approach defines her leadership style. “I’m a mission-driven executive focused on achieving results, understanding that success depends on the teams we build and our ability to effectively support them in delivering excellent service and a stellar experience to our communities,” she said, reflecting her commitment to excellence.
Lauren Waite, CMCA, AMS
Director of CAM Development
Leland Management
6972 Lake Gloria Boulevard
Orlando, FL 32809
407-982-3119
Lwaite@lelandmanagement.com
www.LelandManagement.com
Lauren started her career in community management in 2010 and has learned the industry from the ground up. She joined the Leland team in 2013 and was promoted to director of CAM development in 2021. Realizing the impact that education and training have for both employees and clients, she wanted to focus on that in her position. Company systems, processes, and expectations are reviewed in training sessions Lauren holds for each new manager. She arranges monthly continuing education for all managers, keeping them updated on legislative changes, new technology and best practices. Lauren also coordinates Leland’s state-certified education courses for clients to promote transparency and confidence within our industry.
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